CapitalOne Trust values your privacy and is committed to protecting the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with applicable laws and regulations.
1. Information We Collect
We collect personal and financial information to provide our services effectively. This includes:
- Personal Identification Details: Name, address, date of birth, nationality, and identification documents (e.g., passports or government-issued IDs).
- Contact Information: Email addresses, phone numbers, and mailing addresses.
- Financial Data: Account balances, transaction history, income details, and other relevant financial information.
- Usage Data: Information collected when you visit our website, including IP addresses, browser types, and usage patterns.
- Third-Party Information: Data obtained from credit reporting agencies, public databases, or other legitimate sources.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To open and manage your accounts.
- To process transactions and provide banking services.
- To comply with legal and regulatory obligations (e.g., anti-money laundering laws).
- To enhance security, prevent fraud, and address unauthorized activity.
- To provide customer support and respond to inquiries.
- To improve our services and develop new offerings.
- To communicate with you about account updates, promotions, and changes to our terms and policies.
3. Data Sharing and Disclosure
We do not sell your information to third parties. However, we may share your data with trusted partners and service providers for the following reasons:
- To facilitate transactions and provide banking services.
- To comply with legal obligations, such as responding to subpoenas, court orders, or government requests.
- To enforce our terms of service and protect our rights, property, or safety.
- To conduct audits, prevent fraud, or address security threats.
4. International Data Transfers
As an offshore bank, we may transfer your personal data to servers or third parties located outside your country of residence. We ensure such transfers comply with applicable data protection laws and implement safeguards to protect your information.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, we securely delete or anonymize your data.
6. Security Measures
We implement robust security measures to protect your information from unauthorized access, use, or disclosure, including:
- Encryption of sensitive data.
- Multi-factor authentication for account access.
- Regular audits of our security systems.
- Staff training on data protection and confidentiality.
7. Your Rights
Depending on your jurisdiction, you may have the following rights concerning your personal data:
- Access: Request access to the information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal information, subject to legal and regulatory requirements.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to certain data processing activities, such as marketing communications.
8. Cookies and Online Tracking
Our website uses cookies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates through our website or other appropriate channels.